At Mercantil Servicios Financieros Internacional, S.A., (Mercantil) the security and privacy of our customers is important, so we have taken appropriate measures to maintain the confidentiality and protection of any information received by us. In accordance with this Privacy and Data Protection Policy, as a customer you can learn how we process your data and how to exercise your rights under Law 81 of 2019 of Panama on the Protection of Personal Data.
Mercantil collects and processes a series of personal, financial, professional, economic, credit, biometric and any other data held on file which enables us to identify you, to comply with regulations which govern us, to know you, to ensure the continuity and improvement of our services, and to implement any pertinent security measures. Moreover, when accessing our website we are able to collect the following information automatically:
Information provided by you enables us to process of your data to tighten fraud prevention systems at Mercantil, its related companies, subsidiaries, affiliates or at any other place over which Mercantil exercises control (Mercantil), its commercial partners and service providers, generating value for the protection of your personal data, to optimize our processes, to improve and offer you a range of products and services suitable to your needs, and to comply with our legal obligations to regulatory bodies and third parties. Consequently, we may: (i) request, check, access, verify, and/or update personal, biometric, financial, economic and credit information provided to Mercantil companies, economic agents, credit agencies and any other person, institution or public or private body; (ii) share your information in order comply with any of the legal and contractual obligations we are required to fulfil in our activities, and for the application of our internal policies and processes, including but not limited to audit, risks, prevention of fraud and crimes, validation, authorization or verification of transactions processes through a check of and/or copy of sensitive data such as: fingerprint, face or voice; (iii) promote, market and offer products or services through any method available to any of the Mercantil companies or their commercial partners, without this generating a commitment to acquire or obtain said service; and, (iv) consolidate and improve the experience, products and services offered by Mercantil.
Mercantil is responsible for processing your information and this responsibility extends to its contractors and other necessary individuals and legal entities who require the data for authorized purposes.
Your information will be stored using the highest-standard security methods and techniques to prevent its alteration, loss, misuse, extraction, processing or unauthorized access to any personal data provided to Mercantil.
As a Mercantil customer you have the following rights regarding your personal data:
As a customer you can exercise your rights at any time by written request through the channels enabled for this purpose.
In your case, we may use some of your data stored through cookies in accordance with the legal requirements of pseudonymous user profiles for advertising or market research purposes or to adjust our services to your needs.